Intern - Orm

1 week ago

Aurangabad Maharashtra, India Digivantage Solutions Pvt Ltd Full time

Job Title: Content - ORM

Salary package : 2LPA - 3LPA

**Position Summary**

This role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria, preparing reports etc. This opportunity will provide a platform to partner with the world’s leading consumer brands.

**Key Responsibility Areas**
- Involves tracking online conversations around specific brands and managing social media escalations (using listening tools)
- Following the standard operating procedures set by the client to manage ORM
- Promptly responding to negative comments, feedback, addressing complaints within specified turn-around time using a reference response sheet
- Promptly responding to queries / positive conversations using a reference response sheet
- Creating copies for responses to sound humane & friendly
- Sending reminders and closing loop with the stakeholders
- Categorizing conversations in the listening tool, as required by the project
- Maintain and circulate daily, weekly, and monthly ORM reports to internal departments

**Skills**
- Moderate written and verbal communication skills, ability to respond in grammatically correct English
- Good understanding of basics of Social Media platforms
- Strong work ethic - ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
- Desire to learn social media, direct response strategies & tactics, reporting & analytics.
- Good knowledge on creating copies for customer focused responses would be an added advantage

**Qualifications**
- Full time graduation from a good institution
- Willing to work in shifts and over weekends
- Experience in social media would be desirable

**Job Types**: Full-time, Fresher, Internship
Contract length: 12 months

**Salary**: ₹180,000.00 - ₹230,000.00 per year

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 7756025406

  • Orm Intern

    4 days ago

    Andheri, Mumbai, Maharashtra, India Social Pill Full time

    **Job Title**: Online Reputation Management (ORM) Intern **Location**: Work From Office (WFO) - Andheri West, Mumbai **About Social Pill** Social Pill is a dynamic digital agency that helps brands build and manage their online presence. We specialize in digital marketing, content creation, and online reputation management to ensure brands stay ahead in the...

  • Orm Intern

    2 days ago

    Nagpur, Maharashtra, India Technokrate Technologies Full time

    **Profile : ORM Intern** **Experience : Fresher** **Location : Nagpur** - Monitor social media platforms, online forums, and review sites to track brand mentions and customer feedback. - Assist in responding to negative reviews, comments, and customer feedback on digital platforms. - Conduct sentiment analysis on online content to identify trends and...

  • ORM Executive

    2 weeks ago

    Aurangabad, Maharashtra, India Digivantage Solutions Pvt Ltd Full time ₹ 2,13,000 per year

    Position SummaryThis role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria, preparing reports etc. This...

  • Orm Executive

    7 days ago

    Mumbai, Maharashtra, India ENHANCE PLUS CONSULTANT Full time

    Shift: 24/7 (rotational) - Monitor & respond to customer feedback across platforms - Ensure timely resolutions & maintain customer satisfaction - Maintain accurate records of interactions - **Qualification: Graduate (any discipline)** - **Experience: Min. 2 years of minimum exprience and exprience in orm is mandatory** **Job Types**: Full-time,...

  • Orm Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Insomniacs Full time

    **Job Summary**: **Key Responsibilities**: - Monitor and analyze brand mentions across online platforms (social media, review sites, blogs, forums, etc.) - Respond promptly and professionally to customer reviews, feedback, and comments (both positive and negative) - Escalate issues to internal departments when needed and ensure timely resolution - Create...

  • Orm Executive

    5 days ago

    Andheri East, Mumbai, Maharashtra, India CREDILIO FINANCIAL TECHNOLOGIES PVT LTD Full time

    **Job Title**:Social ORM Executive **Job Summary** Credilio is looking for a sharp, resourceful, and digitally native Social ORM Executive to own our brand reputation across public platforms. This role goes beyond just listening and responding - we want someone who can shape narratives, nudge conversations, and plant the right signals across all online...

  • Orm Executive

    1 week ago

    Vidyavihar, Mumbai, Maharashtra, India First Economy Private Limited Full time

    Designation: ORM Intern & Affiliate Management **Job Description**: Overview: **Responsibilities**: - Monitor various media channels including social media, news outlets, and other relevant platforms for brand mentions and customer feedback. - Respond promptly to inquiries and comments in a manner that aligns with our brand voice and media strategy. -...

  • Orm Executive

    2 weeks ago

    Mumbai, Maharashtra, India INSOMNIACS DIGITAL PRIVATE LIMITED Full time

    At Insomniacs, $3 Billion worth of Real estate sales, isn't the only thing that gets us excited and proud. But, the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing & Sales solutions with Digital and Technology at its core, reducing CAC for customers is what keeps us moving. Embarking on this mission,...

  • ORM Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India GoZoop-Startup Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management ( ORM Executives).Work Location : Lower Parel | PrabhadeviShould have good communication in English.Previous experience in customer service can applyResponsibilities: (Including, not restricted to)Responsible for reviewing...

  • Orm Executive

    1 week ago

    Borivali West, Mumbai, Maharashtra, India Manubhai Gems Private Limited Full time

    **Company Description** Manubhai Jewellers is a renowned brand for Gold, Diamond, Kundan and Jadau jewellery in Mumbai. With over 25 years of experience in the industry, the brand is known for its beautiful bridal jewellery and modern everyday wear pieces crafted by the best jewellery designers. It is dedicated to providing quality customer care and...