Zendesk -chat Support Executive (Internatioanl

23 hours ago

New Delhi, India Raptor Supplies Private Limited Full time

**Job Description : Zendesk Chat Support Executive**

As a Chat Support Executive at Raptor Supplies, you will be responsible for delivering prompt, courteous, and efficient customer support through chat interactions. You will serve as the frontline representative, addressing customer inquiries, resolving issues, and providing product/service information to ensure a positive customer experience. Your excellent communication skills and empathetic approach will be critical in fostering strong customer relationships and retaining loyal clients.

**Responsibilities**:
1. Chat Support: Respond to customer inquiries and issues promptly and professionally through chat interactions, providing accurate and helpful information about our products/services.

2. Problem Resolution: Identify and address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.

3. Industry Knowledge: Thoroughly understand our company's services and policies to deliver accurate information to customers.

4. Multitasking: Manage multiple chat conversations simultaneously while ensuring each customer receives the attention and assistance they require.

5. Collaboration: Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.

6. Customer Feedback: Actively collect and report customer feedback, suggestions, and recurring issues to assist in process improvement.

**Qualifications**:
**Education**: High school diploma or equivalent. A degree in a relevant field is a plus but not mandatory.

**Communication Skills**: Excellent written communication skills with the ability to articulate information clearly and concisely.

**Empathy**: A customer-centric approach with the ability to empathize with customers' concerns and provide empathetic support.

**Typing Proficiency**: Fast and accurate typing skills are essential to handle multiple chat conversations effectively.

**Adaptability**: Willingness to work in a dynamic environment and adapt to evolving customer needs and company policies.

**Flexibility**: flexible to work in different timelines/ shifts

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

  • Chat Support Executive

    7 days ago

    Delhi, India LET'S CHAT 24X7 Full time

    Job Description **Job Type**: full-time - 5 days a week (Mon to Fri) Work Shift: Night Shifts (8 Hours - 8:30 P.M.ISTto 4:30 A.M.IST) Let's Chat 24x7 IT Services Pvt Ltd is a business Services Company based in India, which is the back office for Lets Chat 24x7 Ltd based in Edmonton Canada. We offer remote staffing solutions to various industry verticals...

  • Zendesk Developer

    4 days ago

    Delhi, Delhi, India SDOD TECHNOLOGIES PRIVATE LIMITED Full time

    Requirements :- 5+ years of experience in Zendesk development, administration, and integration.- Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup.- Strong understanding of Zendesk Support, Guide, Chat, and Explore.- Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools.- Solid...

  • Zendesk Chat Support Executive

    6 days ago

    Delhi, India Raptor Supplies Limited Full time

    Responsibilities: 1. Chat Support: Respond to customer inquiries and issues promptly and professionally through chat interactions, providing accurate and helpful information about our products/services. 2. Problem Resolution: Identify and address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate department for...

  • Renewals Representative

    2 days ago

    Delhi, India Zendesk Full time

    Are you looking to be part of a growing Customer Success - Renewals team and to continue growing your career? Maybe you work in a SaaS business and have an interest in Renewals or helping customers succeed, but don't want the risk of learning “on the job” and hitting a quota. Well...Zendesk is the world’s leading Customer Support Platform, and we are...

  • Chat Support Executive

    23 hours ago

    Shahdara, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    2 days ago

    Krishna Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    1 week ago

    Rajouri Garden, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    1 week ago

    Hari Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    1 week ago

    Hari Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...

  • Chat Support Executive

    1 week ago

    Lajpat Nagar, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...