Customer Support Executive
14 hours ago
The RoleAs a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.About Us At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.Roles and Responsibilities Provide chat-based support to B2B customers, ensuring timely and professional responses to queries. Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary. Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process. Build strong customer relationships by understanding their needs and delivering tailored solutions. Contribute to improving customer satisfaction scores by providing proactive and empathetic support. Assist in identifying recurring issues and suggest process improvements to enhance support efficiency. Stay updated on product features and updates to provide accurate and up-to-date assistance.What are we looking for Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment. Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction. Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers. Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product. Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements. Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment. Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).How to apply: Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.Take the interview by clicking here -
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Customer Support Executive
6 days ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...
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Customer Support Executive
15 hours ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
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Customer Support Executive
1 week ago
Delhi, India Intelenet global support Full time*" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...
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Customer Support Executive
2 weeks ago
New Delhi, India Saaol Heart Center Full time**Customer Support Executive** We are looking for a **Customer Support Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...
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Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...
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Customer Support Executive
2 weeks ago
New Delhi, India APS HOLIDAYS PRIVATE LIMITED Full time**Job description** **The Customer Support Executive is also known as the Travel Consultant (Customer Support). He/She answers customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions. He/She answers queries on products and services, and provides up-to-date pricing and availability information.** - **Answering phones...
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Customer Support Executive
7 days ago
New Delhi, India ESSVEE SERVICES Full time**We are looking for a qualified Female Customer Support Executive. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.** **FLUENT IN...
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Customer Support Executive
1 week ago
New Delhi, India Flashy International Full time**Inspire And Get Inspired By Professional Experts**: - Work From Home New Delhi **Customer Support Executive**: o Assist customers seeking Explainer Video Services throughout the transaction in coordination with our video production team. - Customer Relationship Management. Our customers who transact once with FlashyVideo just delighted by our services....
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Customer Support Executive
14 hours ago
New Delhi, India TransportSimple Full timeLocation:Bengaluru, India Experience:3+ years AtTransportSimple , we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll Do POC for all the customers. Solve queries via calls, chats & emails inHindi &...
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Customer Support Executive
13 hours ago
New Delhi, India Just In Time Full timeRole Overview:The Customer Support Executive will be responsible for handling customer interactions across multiple channels (calls, emails, chats,), addressing queries, complaints, and requests in a timely and professional manner. The role requires strong communication skills, problem-solving ability, and a customer-first approach to ensure high levels of...
