Customer Support Executive

2 days ago

Panipat, India Hammer Lifestyle Full time

**Key Responsibilities**:

- Resolve customer complaints and issues efficiently with a positive attitude.
- Coordinate with internal departments (logistics, quality, service center, etc.) to ensure timely resolution.
- Track and manage product replacements, refunds, and warranty-related cases.
- Maintain accurate records of customer interactions in the CRM system.
- Collect customer feedback and escalate recurring issues to improve service quality.
- Contribute to knowledge base and FAQs by documenting common issues and solutions.
- Represent Hammer’s tone of voice—friendly, solution-focused, and professional.

**Requirements**:

- 1-3 years of experience in a customer service/support role, preferably in a D2C or consumer electronics brand.
- Open for freshers too with Excellent Communication skills.
- Ability to handle pressure and manage multiple customer tickets efficiently.
- Knowledge of CRM tools like Freshdesk, Zendesk, or similar is a plus.
- Problem-solving mindset and a customer-first approach.
- Flexibility to work in rotational shifts, including weekends if required.

Pay: ₹10,014.93 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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