Chat Support Executive

7 days ago

HSR Layout Bengaluru Karnataka, India Buildwealth Technologies Pvt Ltd Full time

**The Role**:_**Support Agent**_

**Responsibilities**
- Receive incoming calls of Partners and Customers and resolve their queries/complaints.
- Respond to queries/complaints of Partners,Customers&RMs received via tickets/chats.
- Out-call the RMs, Partners, and Customers when needed (as per business requirements).
- Explain / Educate the RMs, Partners, and Customers on our tools and products.
- Provide exceptional Partner / Customer service.

**Requirements**:

- Good verbal & written communication skills with min.30 words per minute typing speed
- Good Telephone etiquette and ability to follow SOP and scripts
- Knowledge of financial products like MF, Insurance, and stocks
- Experience in MF or KYC or stock broking operations
- Fluency in English and Hindi (Fluency in more languages will be a plus)
- Willingness to work in rotational shifts & week offs.

**Work Location** - HSR Layout, Bangalore.

Pay: ₹200,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

**Location**:

- HSR Layout, Bengaluru, Karnataka (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected Start Date: 02/01/2025

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