Chat Support Executive

2 days ago

Bengaluru Karnataka, India Orchard Healthcare Full time

**Shift Timings & Weekoffs (Shifts & Weekoffs are rotational)**

6 AM - 3 PM

3 PM - 10 PM

6 Days working

About the company:
Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025. Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page Our vision is supported by some of the worlds leading investors like Accel, General Catalyst, Y combinator, Bertelsmann India, Amazon and other marquee names. We have been recognized as a Future Unicorn for two consicutive years by Hurun India.

**About the Role**:
**What will you get to do?**
- Respond to customer inquiries through chat support in a timely and professional manner.
- Provide customers with accurate information and solutions to their queries.
- Escalate complex issues to the appropriate team members.
- Maintain customer satisfaction by providing exceptional customer service.
- Collaborate with team members to improve customer support procedures and practices.
- Monitor and track customer feedback and suggest improvements to the team.
- Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.

**Skills we are looking for**:

- Communication skills: You should be effectively able to interact with customers in order to provide comprehensive and straight-to-the-point resolutions.
- Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.
- Fast response and resolution time: Because users expect answers that can help them resolve their problem quickly.
- Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.
- Attention to detail: In order to increase your productivity and reduce the likelihood of error.

**Why join us?**
- Market competitive salary with bi-annual increments.
- Great stock option policy with rights to exercise 10 years post exit
- Well known for a collaborative culture with a top 10% rating on Glass door.
- Fastest-growing health tech company in India with marquee investors.
- Opportunity to build a product that will have a significant impact on people's health and well-being.

Workplace Type
- In-Office

Employment Type
- Full-Time

Experience Level
- Associate

Work Experience (years)
- 1 - 5 years

Education
- Any Graduate

**Skills**:
Chat Support

Fast Response And Resolution Time

Webchat

Attention To Detail

Online Chat

Multitasking

Chatting Process

Active Listening

Chat Process

Multitasking And Problem Solving

Communication Skills

Problem Solving

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