Customer Service Escalation Desk(L2) Non Voice

Arvind Lifestyle brands Limited is dedicated to providing exceptional service and support to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive As a Customer escalation executive, you will be the dealing with escalations of customers, providing them with prompt, professional, and...

ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

**Description** Job Title: L2 Service Desk Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM Position Overview: To provide technical support & assistance to customers...

HR: 7619439463 Service Desk Analyst JD We can have L1 & l2 based on experience and some of these may not be applicable - 3- 6+ years’ experience in a Voice based Service Desk environment. - Aware of and adhered to standard Service Desk SLA’s - Has experience troubleshooting Hardware, Software and Application issues - Has experience in handling...

**Responsibilities**: - Working on Infrastructure and Application Service Desk/Helpdesk/L2 support issues. - Handle the tickets escalated by L1 team. - Resolve the Laptop / Desktop related tickets. - Coordinate with L1 team, customers and third parties to resolve the tickets - Identify and diagnose issues and problems. Record problems and their resolution...

**About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...

**Greetings From IntouchCX!!** **Both fresher and experienced can apply!!** **About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative...

The common duties of a non-voice BPO employee are computer-based. He or she will perform data processing, database work, research or financial services in this arena. These employees may perform any jobs that are done away from the customer’s eye and behind a desk. Some jobs will require that the employee have limited interaction with the customer. Unlike...

A Non-IT Help Desk Executive is responsible for providing support and assistance to customers or employees regarding non-technical issues, ensuring efficient resolution of inquiries and maintaining high levels of customer satisfaction. **Key Responsibilities**: - **Issue Resolution**: Identify, troubleshoot, and resolve non-technical problems, escalating...