Customer Service Escalation Desk(L2) Non Voice

dedicated to providing exceptional service and support to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive. Non voice process Pay: Up to ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund **Education**: - Higher Secondary(12th Pass)...

ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

**Description** Job Title: L2 Service Desk Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM Position Overview: To provide technical support & assistance to customers...

HR: 7619439463 Service Desk Analyst JD We can have L1 & l2 based on experience and some of these may not be applicable - 3- 6+ years’ experience in a Voice based Service Desk environment. - Aware of and adhered to standard Service Desk SLA’s - Has experience troubleshooting Hardware, Software and Application issues - Has experience in handling...

**Responsibilities**: - Working on Infrastructure and Application Service Desk/Helpdesk/L2 support issues. - Handle the tickets escalated by L1 team. - Resolve the Laptop / Desktop related tickets. - Coordinate with L1 team, customers and third parties to resolve the tickets - Identify and diagnose issues and problems. Record problems and their resolution...

**About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...

The common duties of a non-voice BPO employee are computer-based. He or she will perform data processing, database work, research or financial services in this arena. These employees may perform any jobs that are done away from the customer’s eye and behind a desk. Some jobs will require that the employee have limited interaction with the customer. Unlike...

A Non-IT Help Desk Executive is responsible for providing support and assistance to customers or employees regarding non-technical issues, ensuring efficient resolution of inquiries and maintaining high levels of customer satisfaction. **Key Responsibilities**: - **Issue Resolution**: Identify, troubleshoot, and resolve non-technical problems, escalating...

A Level 1 (L1) Service Desk Analyst is the initial point of contact for users needing technical assistance, providing support and troubleshooting for basic IT issues. They resolve common problems, escalate complex issues to higher tiers, and maintain records of user interactions and resolutions. Key Responsibilities: - **Troubleshooting and...