Customer Success Solution Architect

5 days ago

Mumbai Maharashtra, India Adobe Full time

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
The Customer Success Solution Architects help brands fully capitalise on their CXM transformation so they can deliver personalised and substantial experiences across all channels for their customers through aligning their architecture to the Adobe solutions. The focus will be customers who are struggling with the use and/or value of the Digital Experience solutions, requiring creative problem solving to help them better realize and understand the value of their Adobe investment. Our Solution Architects will help customers operationalize teams to advise them on strategies and technology solutions to support customer-experience transformation and innovation, diving deep into architecture and identifying a prioritised path forward.
What You'll Do
Strategize and translate customer business requirements into a North Star architecture that the customers can anchor themselves against, recommending Adobe solutions to improve digital experiences where appropriate.
Participate in efforts to resolve internal/external customer challenges
Maintain solid governance, communication and organisational change with customer and internally within the Ultimate Success Organization, and Sales teams/other customer-facing teams
Provide feedback to and have regular interaction with many teams across the organization, including Product Management, Engineering, Product Marketing, Service Marketing
What You Need To Succeed
10+ years of relevant experience.
Possess an innovative attitude to solve complex problems and make impactful technical decisions.
Ability to communicate complex ideas effectively verbally and in writing with both customers and internal Adobe
Ability to identify and capture themes and needs that exist across multiple customers to create new ways of meeting customer needs that should become part of standard processes.
Strong interpersonal skills, emotional intelligence, and a consistent track record of building relationships and leading change with customers.
Experience with ad technology (DMPs, DSPs, Ad servers, Ad Exchanges, Cross-Device Tracking platforms, etc.)
Familiarity with data warehousing and big data architectures and platforms (including data storage, movement, and security) to support developing an optimal physical and semantic data model
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

  • Principal Cloud Solution Architect

    2 weeks ago

    Mumbai, Maharashtra, India Microsoft Full time

    With over 17 000 employees worldwide the mission of the Customer Experience Success CE S organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services ignited by our people and culture Come join CE S and help us build a future where customers achieve their...

  • Architect

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Solution Architect

    1 week ago

    Mumbai, India Ericsson Full time

    **Our Exciting Opportunity**: We are now looking for a Solution Architect, who will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the...

  • Customer Success Executive

    5 days ago

    Mumbai, India Triedge Solution Full time

    Position: - **Customer Success Executive** **Salary: - 25,000 Monthly** Location: - Mumbai Job Role: - You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative...

  • Solution Architect

    2 weeks ago

    Mumbai, Maharashtra, India Pivotree Full time

    **Introduction**: Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the...

  • Customer Success Architect

    3 weeks ago

    Mumbai, India Nutanix Full time

    Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would thrive in our newly established Customer Experience organization. There, you can play a pivotal role in driving customer...

  • Cloud Solutions Architect

    5 days ago

    Andheri, Mumbai, Maharashtra, India Bright Vision Technologies Full time

    Bright Vision Technologies has an immediate Full-time opportunity for Cloud Solutions Architect to join our team in United States. Job Role: Cloud Solutions Architect Job Location: United States Bright Vision Technologies Your Path to a Successful Career in the U.S. Starts Here! Now Accepting Applications for the H1B 2025 Lottery! At Bright Vision...

  • Solutions Architect, Fsi

    2 weeks ago

    Mumbai, Maharashtra, India Amazon Full time

    Description AWS AGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector AWS India is looking for an experienced Solutions Architect to help advise our Financial Services Insurance FSI customers in India on how to best adopt...

  • Solution Architect

    2 weeks ago

    Mumbai, Maharashtra, India Boost Tech Full time

    As ServiceNow Solution Architect, you will be working with Pre-sales, delivery and Client Account team to design solution approach for POC, delivery projects and lead complex delivery projects end to end - Design solution for POCs, Delivery projects, Internal Projects and Product development - Capable to lead the center of excellence of a particular...

  • Solution Architect

    4 weeks ago

    Mumbai, India Sampoorna Consultants Pvt. Ltd Full time

    Job Summary :As an established company in the Real Estate, Financial Services, and Insurance industry; Stewart Title is transforming business processes with technology to re-imagine their cloud infrastructure supporting and enabling all teams in innovation across a family of companies. An ideal and mature hybrid cloud infrastructure is key to enabling a...