Current jobs related to Process Advisor - Chennai - Barclays

  • Process Advisor

    2 weeks ago

    Chennai, Tamil Nadu, India Barclays Full time

    Join us as a "**Process Advisor** " at Barclays, you will be managing day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors to have the cases closed manages the end-to-end process. To be successful as a "** Process Advisor** ", you should have experience with: To thrive in this role, you...

  • Process Advisor

    6 days ago

    Chennai, India Barclays Full time

    **Job Title**: Process Advisor **Location**: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank,...

  • Process Advisor

    2 weeks ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Date live:09/10/2025Business Area:HRArea of Expertise:Human ResourcesContract:PermanentReference Code:JR Join us as a "Process Advisor" at Barclays, you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in...

  • Process Advisor

    2 days ago

    Chennai, India Barclays Full time

    Date live: 09/10/2025 Business Area: HR Area of Expertise: Human Resources Contract: Permanent Reference Code: JR Join us as a "Process Advisor" at Barclays, you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of...

  • Process Advisor

    2 weeks ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    oin us as a "Process Advisor" at Barclays, you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of...

  • Process Advisor

    1 week ago

    Chennai, India Barclays Full time

    Job Title: Process Advisor Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...

  • Process Advisor

    6 days ago

    Chennai, Tamil Nadu, India Barclays Full time

    Join us as a "Process Advisor" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. To be a successful "Process Advisor", you should have experience with some other highly valued...

  • Process Advisor

    1 week ago

    Chennai, India Barclays Full time

    **Job Title**: Process Advisor **Location**: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank,...

  • Process Advisor

    2 weeks ago

    Chennai, Tamil Nadu, India Barclays Full time

    Join us as a** "Process Advisor"**at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences**.** To be successful as a " **Process Advisor**", you should have experience with: - Basic...

  • Process Advisor

    6 days ago

    Chennai, India Barclays Full time

    Job Title : Process Advisor Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...

Process Advisor

2 weeks ago

Chennai, India Barclays Full time

Job Title Process Advisor
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We
- re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:

- To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues
- To ensure the quality of output and accuracy of information is maintained

What will you be doing?
- Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
- Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
- May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
- Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
- Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution
- Identifying & mitigating possibility of Fraud for new / existing customers on multiple portfolios
- Using initiative and investigating suspicious activity to reduce fraud losses
- Actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service/satisfaction
- Dealing with and resolving all internal customer queries
- Liaise and work with other areas within the Fraud department
- Maintain knowledge and expertise on Fraud trends
- Provision of Intelligence to Fraud Strategy, SPIT and ability to improve process
- Understand Complaint rationale, and to complete root cause analysis where necessary
- Acknowledging customer complaints, dealing with dissatisfaction FPOC to assuage customer concerns and attempt to resolve them using knowledge & expertise while correctly logging the complaint and escalating if the need arises
- Complying with all mandatory controls and governance/compliance regulations
- Empowered to make final judgment calls on ID&V fails, complex queries
- Service Inbound / Outbound calls to obtain information to support case decisioning and customer fraud case queries
- Provide excellent customer services whilst explaining & maintaining Fraud Decisions
- Build excellent relationships with National Account Holders
- Adhere to the Service Level Agreements specified by the client / process
- Ensure adherence to time schedules
- Responsible for management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service
- Ensuring that all unresolved cases / queries are allocated to the respective areas
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
- Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution
- Deal with ad hoc tasks r