
Customer Support Executive
1 week ago
Initiate outbound calls to customers with outstanding credit card bills - Achieve key collection, productivity and quality metrics to drive performance - Communicate effectively and professionally, maintaining a calm and composed demeanour. - Persuade customers to complete their due bill payments through suitable repayment options. - Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method. - Handle objections and negotiate payment terms when necessary. - Resolve conflicts with a customer-centric approach, aiming for a positive resolution - Build rapport with customers to understand their financial situations and constraints. - Address customer queries and concerns with empathy, providing clear and accurate information.
**Salary**: ₹25,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Ability to Commute:
- Aundh, Pune, Maharashtra (required)
Ability to Relocate:
- Aundh, Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9465142736
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