Customer Support Representative

7 days ago

Aundh Pune Maharashtra, India Binated Full time

**About the job**

**Position**: Customer Service Associate
**Experiences**: 0- 3 Years
**Educational Qualification**: Any Graduate
**Vacancy**: 2
**Location **:Aundh, Pune

**Salary : 3 Lakhs - 5 Lakhs PA**

**Responsibilities**:

- Strong command over written English (grammatically correct written English)
- Customer Support - Assist the customer process and solve Customer queries.
- Ensuring customer satisfaction through prompt responses and query resolution
- Coordinate with internal team for issue resolving & coordination with customer
- To ensure that tasks are completed daily and in a timely manner
- Respond to customers in tickets issues, follow-ups, etc.

**Mandatory Requirements**
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office

**Soft Skills**:

- Excellent verbal and written communication skills
- Should possess prioritizing and organizing skills
- Logical and reasoning abilities to take right decisions to resolve customer’s issues.
- Result oriented who can drive towards stringent targets.
- Basic knowledge of Customer Services
- Should be punctual and responsible with work
- Should have the passion to learn and grow

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Shift allowance
- Yearly bonus

Application Question(s):

- Are you willing to work in the night shift ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- French (required)
- English (required)

Work Location: In person

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