Associate Project Support

4 days ago

Bengaluru, India IQVIA Full time

Job Overview
Provides comprehensive administrative support to field-based staff of complex projects; supports Project Managers and Directors by acting as internal line managers for employees allocated to large, complex, customer-managed projects or across multiple project teams in order to shape and strengthen relationships with the client and to increase employee engagement.
Serves as the main internal contact for employees in projects from induction to separation; serves as key contact for actions for the project teams; works cross-functionally with all relevant functions (Finance, HR, HRPSC, etc.) to coordinate all aspects of service delivery; monitors and analyzes performance trends throughout a project and highlights cost implications of noted absences or sickness trends; supports month-end administration; ensures effective team administration; and keeps Project Directors up to date through reports and trackers with multiple matters and issues arising in the projects. "

Essential Functions
- To work collaboratively across the Team Coordinator function, and understand how the function contributes to the Commercial business.
- To be a point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
- To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT etc.) to ensure effective team administration. Ensure that systems (e.g. People soft Financials, Orange Billing Manager, Eagle, People soft Expenses) are updated accordingly.
- To track levels of absence, identify sickness trends within the project and highlight cost implications as appropriate.
- To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with Project Director
- To support Month end administration, ensuring daily rates are allocated to field teams along with relevant time sheet, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
- To ensure all requisitions and invoices are coded correctly to ensure costs are billed to the project or passed through to the client.
- To liaise with the customer, addressing issues raised or else flagging elsewhere within the business.
- Perform other duties as assigned.

**Qualifications**:

- Other Other Secondary School Qualifications required Req
- 2-5 years related experience

Req Or
- Equivalent combination of education, training and experience Req
- Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work

Good prioritization skills

Ability to establish and maintain effective working relationships with coworkers, managers and clients. Advanced
- Able to use initiative, plan ahead, proactive in problem solving, diplomatic and able to demonstrate appropriate decisions within scope of authority. Advanced
- Able to share experience and learning, able to priorities and liaise with field staff and customers effectively. Advanced
- Intermediate understanding of Word, Power Point and basic Excel Intermediate

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