Client Support Executive

1 week ago

Mumbai, India openDr Business Services Pvt. Ltd. Full time

As a Client Support Executive, the individual will be to interact with users through a series of actions and answer all queries, resolve issues via chat.

Individuals will work in conjunction with User support, Project Management, Development, and Quality Assurance teams to make sure that what was sold gets delivered, work with all internal departments until completion and roll out.

**Responsibilities**:

- Document, track and communicate client’s issues/needs/feedback
- Escalate high impact issues immediately and ensures all impacted parties are aware of such issues and their impacts

Providing a recommendation to management towards continuous process and product improvements

**Qualifications**:

- Minimum 2 years work experience in a client-facing role and chat support.
- Great verbal and written communications; communicate clearly and effectively with US clients.
- Should be swift in a typing speed
- Good analytical and problem-solving skills
- Ability to work in a high-pressure delivery-oriented team environment
- Ability to multitask and manage many complex tasks simultaneously

Must be a good team player

**Salary**: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid time off

Shift:

- Night shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

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