Executive - Client Support

2 weeks ago

Mumbai, India xpressbees Full time

Location: Mumbai

Experience: 2-4 Years

**Job descriptions**:
**Department: Customer Service**

**Role Description**: A customer service executive's role is to communicate customer needs to stakeholders and understand exactly how customers use your product or service.

**Duties/Responsibilities**:

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Identifying and driving large teams, key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets and goals.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Revenue enhancement by maintaining defined customer SLAs with help of internal Stakeholders.
- Business Growth and Optimization.
- Process Development and Enhancement.

**Required Skills/Abilities**:

- Local Language
- Excellent communication

**Education Qualifications**:

- Graduate/PG/MBA

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