Customer Relationship Executive

1 week ago

Pune, India ACE PERKINS - Jaguar Land Rover Full time

Job description

Maintain Customers Data Base
- Workshop Customers data to be maintained with correct and latest account details (Contact no.

Scheduling an Appointment
- Accept service booking and register in the appointment sheet.
- Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts

department.
- Making a prior call for reconfirmation of appointments.

Welcome and greet customers
- Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.
Preparing Analysis
- Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.
- Instant feedback analysis to be done.
- Service follow up analysis to be done.
- Root cause analysis to be given to Service Manager.

Follow-up Service for Customer
- 7th day follow up call to be made.
- Positive and negative feedback with analysis to be given to Service Manager.

Complaint management
- Register customer complaint in eDealer.
- Root cause analysis of customer complaint.

Build and enhance customer relationship
- Reminder of Service.
- Promotion of company’s activities in relation to service, parts and car sales campaign.

**Salary**: ₹10,057.83 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7709002471

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