Female Sales Executive

2 weeks ago

Preet Vihar Delhi Delhi, India iCure Solutions Pvt Ltd Full time

A Sales Executive plays a crucial role in driving revenue, enhancing customer satisfaction, and supporting the overall growth of the company.

**1. Sales and Customer Interaction**
- **Product and Service Promotion**: Promote and sell the service center’s products and services (e.g., repairs, Maintenance, Spare parts).
- **Customer Consultation**: Understand customer needs and provide suitable recommendations for products or services.
- **Upselling and Cross-Selling**: Suggest additional products or services to enhance customer value.

**2. Sales Process Management**
- **Lead Conversion and Quoting**: Handle pricing discussions, negotiation and quotes to the customer and covert lead
- **Sales Follow-up**: Follow up on potential sales leads and pending customer decisions to close deals.

**3. Customer Relationship Management**
- **Customer Retention**: Build and maintain strong relationships with existing customers to encourage repeat business.
- **Feedback Collection**: Gather customer feedback and relay it to the relevant departments for continuous improvement.
- **Customer Support**: Address customer queries, concerns, and complaints related to sales or services.

**4. Reporting and Documentation**
- **Sales Reporting**: Track and report daily, weekly, and monthly sales performance.
- **CRM Management**: Maintain accurate records in the customer relationship management (CRM) system.
- **Market Analysis**: Provide insights into customer trends and competitor activities to enhance sales strategies to the reporting person.
- **Presentation**:Prepare presentations, proposals and sales contracts

**5. Coordination and Collaboration**
- **Team Collaboration**: Work closely with service technicians, customer support, and front desk staff to ensure seamless service delivery.
- **Inventory Coordination**: Coordinate with the inventory team to ensure the availability of products and spare parts.
- **Training Participation**: Take product and service training from the internet and seniors to stay updated on offerings and industry trends.

**6. Targets and Performance**
- **Achieving Sales Targets**: Meet or exceed assigned daily, weekly, and monthly sales targets and key performance indicators (KPIs).
- **Performance Improvement**: Continuously seek ways to improve sales techniques and customer interactions.

**7. Compliance and Ethics**
- **Adherence to Policies**: Follow company policies, sales procedures, and ethical guidelines.
- **Documentation Accuracy**: Ensure all sales-related documents are completed accurately and promptly.

**Skills Required**:

- Strong communication and interpersonal skills
- Strong communicator. Both verbal and written
- Persuasive selling and negotiation abilities
- Customer-centric approach
- Proficiency in CRM and sales management software
- Good Knowledge of computer.
- Problem-solving and conflict resolution skills
- Qualification must be 12th Plus
- At least 1 year of experience in sales
- Exceptional sales and customer service skills
- Professional phone etiquettes
- Organizational and multitasking abilities
- Time management skills
- Ability to work under pressure.

Pay: From ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Work Location: In person

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