Customer Service Executive

6 days ago

Thaltej Road Ahmedabad Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time

Excellent written and verbal communication skills in English.
- Proficiency in addressing customer queries and guiding them through the loan process.
- Sales and customer service experience to ensure effective interactions and problem-solving.
- Answer incoming and outgoing customer calls promptly and professionally.
- Listen and resolve actively to customer inquiries, concerns, and feedback.
- Assist customers in resolving issues and proactively providing the solutions.
- Collaborate with other team members and departments to resolve complex customer issues.
- Document customer interactions accurately and maintain detailed records.
- Follow company policies and procedures to ensure consistency and quality in customer service.
- Identify opportunities for process improvements and share feedback with the team.
- Meet and exceed performance targets, including call handling time and customer satisfaction metrics.
- Stay updated on product knowledge and industry trends.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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