Customer Service Representative

5 days ago

Thaltej Ahmedabad Gujarat, India Esmsys Pvt Ltd Full time

Key Roles and Responsibilities:

- Handle inbound and outbound calls related to loans and subsidies
- Assist customers in understanding eligibility criteria, interest rates, and loan terms.
- Escalate complex issues to higher authorities or specialized departments when necessary.
- Accurately input customer information into the CRM system
- Maintain detailed records of customer interactions, comments, and complaints.
- Provide clear, concise, and accurate information to customers.
- Gather customer feedback on products and services
- Report common issues and suggestions to improve service quality
- Work closely with other departments
- Participate in team meetings and training sessions to stay updated on product knowledge and customer service techniques
- Utilize call center software, customer relationship management (CRM) systems, and other relevant tools effectively
- Meet individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates
-  Continuously improve service quality through feedback and training.

 

Skills and Qualifications:
 
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers
- Problem-Solving Skills: Ability to analyze issues and find solutions efficiently.
- Attention to Detail: Accuracy in data entry and documentation.
- Patience and Empathy: Ability to handle challenging customer interactions with patience and empathy.
- Technical Skills: Proficiency in using call center software and CRM systems.
- Financial Knowledge: Basic understanding of financial products, especially loans, and banking procedures.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    logistic industry 5:30 PM & 2:30 AM shift Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in...

  • Customer Service Representative

    3 days ago

    Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Australian Shift (Morning Shift) **Education**: Graduate **Notice Period** : Immediate Joiner First Preferred Pay: ₹15,000.00 -...

  • Customer Service Representative

    7 days ago

    Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: US Shift (Night Shift) **Education**: Graduate **Notice Period** : Immediate Joiner First Preferred **Fluent English Communication** Pay:...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Salary**:...

  • Customer Service Representative

    1 day ago

    Ahmedabad, Gujarat, India Eclat Globlabiz PVT LTD Full time

    **Job Description - Customer Support Executive (E-commerce)** We are looking for a professional individual with experience in **e-commerce and platforms like Shopify & Shiprocket**. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer. **Minimum Experience**: 1 year in...

  • Customer Service Representative

    1 day ago

    Thaltej, Ahmedabad, Gujarat, India Esmsys Full time

    **Job Summary**:As a Night Shift Customer Service Agent, you will be responsible for providing exceptional customer support during non-traditional business hours. Your primary duty will be to assist customers with inquiries, get them appointments, and ensure a positive customer experience during the night shift. **Key Responsibilities**: - **Customer...

  • Customer Service Representative

    1 day ago

    Ahmedabad, Gujarat, India TTEC Full time

    Customer Service Representative **Overview** Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding...

  • Customer Service Representative

    7 days ago

    Makarba, Ahmedabad, Gujarat, India Devotion Corporate Services Full time

    **About Us**: Devotion Corporate Services is a dynamic organization committed to delivering exceptional service and innovative solutions. We are looking for a dedicated and customer-focused professional to join our team as a Customer Support Representative. **Key Responsibilities**: - Serve as the first point of contact for customer inquiries, resolving...

  • Customer Service Representative

    2 weeks ago

    Gota, Ahmedabad, Gujarat, India TCP Corps Outsourcing LLC Full time

    Position: Customer Service Representative Work Position: Full-time, Work from Office Work Timings: 9:00 am - 6:30 pm Work Schedule: 6 days a week (Monday - Saturday) Location: Gota, Ahmedabad **Job Description**: As a Customer Service Representative, you will be responsible for providing exceptional customer service by answering inbound financial calls...

  • Customer Service Representative

    2 weeks ago

    Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts The **duties and responsibilities** of a CSR include managing incoming calls and **customer service** inquiries,...