Service Coordinator

7 hours ago


Thiruvananthapuram Kerala, India Jeeves Consumer Services Private Limited Full time

Resolve Customer Issues, regarding repairing of products and handling the Customer Enquiries to procure the best products
- Handling Escalation Cases as a Coordinator
- Call Allocation and follow up with Service Technicians
- Always in touch with Field team for regular updates
- Responsible for the Preparation & Maintenance of the MIS Reports on Daily, Weekly, & Monthly Basis
- Assigning the Complaints to the Authorised Service Centers to resolve the Customer Query

Work Experience - 1 - 2 yrs.
Fixed Salary 19K p.m. to 21K p.m.
PF+Mediclaim+Mobile Reimbursement+Leave Encashment
Education Background - 10th/10+2 (PUC) / Technical certification / Diploma
Communication Skills - Good ( English & Regional language)

Pay: ₹19,000.00 - ₹21,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Do you have experience in Customer Handling

Work Location: In person


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