Client Partner

As a Client Partner (CP) at CoffeeBeans, you will be the primary face of our organization to clients, serving as their trusted advisor throughout their AI readiness journey. You will own client relationships, drive revenue growth, and ensure successful delivery of our solutions. This role requires a strategic mindset with the ability to understand clients' business challenges and position CoffeeBeans' offerings as the ideal solution. You'll work closely with delivery teams to ensure client satisfaction while identifying and pursuing growth opportunities within your assigned accounts.

**Key Responsibilities**

**Client Relationship Management**

Serve as the primary point of contact and trusted advisor for assigned client accounts
- Build and maintain strong relationships with key stakeholders at client organizations
- Understand clients' business objectives, challenges, and industry context
- Regularly communicate with clients to ensure satisfaction and address concerns

Represent CoffeeBeans' values and brand promise in all client interactions

**Business Development**

Identify new opportunities within existing accounts for revenue generation
- Develop and execute account strategies to expand CoffeeBeans' footprint
- Create compelling proposals and participate in client presentations
- Collaborate with leadership to set revenue targets and develop growth strategies

Track and forecast sales opportunities using CRM tools

**Account Mapping & Strategic Planning**

Develop comprehensive account maps identifying key decision-makers and influencers
- Create strategic account plans with clear growth objectives
- Identify and prioritize high-potential AI readiness initiatives within client organizations
- Stay informed about clients' industry trends and competitive landscape

Anticipate client needs and proactively propose solutions

**Delivery Oversight**

Coordinate with delivery teams to ensure successful implementation of solutions
- Monitor project progress and ensure alignment with client expectations
- Act as an escalation point for delivery challenges
- Facilitate regular review meetings with clients to assess project success

Collaborate with technical teams to translate client requirements into effective solutions

**Revenue Assurance**

Monitor account profitability and ensure project financial health
- Identify and mitigate risks to revenue realization
- Negotiate contracts and statements of work that balance client needs and company interests
- Track utilization of resources and ensure optimal staffing for projects

Identify opportunities for efficiency improvements in delivery

**Qualifications**

**Required**

5-8 years of professional experience, including client-facing roles in technology consulting, IT services, or related fields
- Proven track record of managing client relationships and driving revenue growth
- Strong understanding of technology solutions, preferably in data, analytics, or AI domains
- Excellent communication, presentation, and interpersonal skills
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- Ability to translate technical concepts into business value for non-technical stakeholders

Experience working with small to medium-sized businesses

**Preferred**

Experience in AI, data engineering, or analytics implementation projects
- Knowledge of cloud platforms (AWS, Azure, GCP) and data technologies (Databricks, Snowflake etc)
- Experience with solution selling and consultative sales approaches
- History of account growth and expansion
- MBA or other relevant advanced degree
- Experience working with global clients across APAC, EMEA, and AMER regions

**Location**: Bangalore, India (with 30 - 50% travel to client sites)

**Employment Type**: Full-time