Service Desk Support

**R**ole**:L1** **Support** **Location: Mumbai** **Shift: Should be flexible with night shifts** **Experience - 1 to 4 years** **Resource skills**: - Experience In Application Support - Experience in managing customer, understanding their need - Very good communication - Experience in developing very good documentation - Experience in Help Desk L1/L2...

Service Desk Analysts are information technology (IT) professionals who **provide technical support to users**. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. - **User query/issue handling. **Ensuring user...

Key Position: Service Desk LeadThe ideal candidate for this role will be responsible for managing and coordinating escalated work orders, providing liaison and governance at both internal and client levels.This is an excellent opportunity to demonstrate your leadership skills and ability to analyze problems and develop solutions in a fast-paced...

Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

**SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

Operational Management: ? The application service desk lead will include hands on technical support work related to the Incident, Problem management process in IT environments. ? This position will perform tier-2 escalation support and act as the point of contact in the incident management for all application incidents query /escalations. ? The application...

Country/Region: IN - Requisition ID: 27806 - Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE **Title**:Service Desk**: - Description: **Area(s) of responsibility**: About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with...

Position Purpose :-The primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users.ResponsibilitiesDirect Responsibilities1. Team Supervision & Performance ManagementAssign and prioritize tasks to Service Desk agents.Monitor individual and...

Job Description Skills: Oracle Fusion Applications (OFA), Oracle E-Business Suite, ITIL, Microsoft Certified Technology, Service Desk, Oracle Applications, Oracle, JOB TITLE: Technical Support Engineer Service Desk JOB PURPOSE: Service Desk operations QUALIFICATION: Graduate CERTIFICATIONS: Certified in Microsoft Technologies, Networking...