IT Service Desk Agent

5 days ago

Mumbai Maharashtra, India LRI Invest Full time

Description

IT Service Desk Agent(24*7 Support)

Key duties and responsibilities
- Serve as the single point of contact for end User ICT requests and support issues.
- Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.
- Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
- When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion.
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times.
- Follow standard operating procedures (SOPs) for incident management.
- Highlight and report all major IT issues and risks to Service Manager in a timely manner.
- Research, test and implement new systems to improve efficiencies and satisfy user requests.
- Provide basic PC installations and configuration tasks.
- Provide on site support when required in Apex offices (may require travel).
- Other duties in support of the Service Desk, as assigned by the Service Manager, TLs.

Experience and skills
- 2-3 years experience in a computer related support or and IT operational environment.
- A recognised third level
qualification in a computer related discipline.
- One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10);
- Good written and communication skills in English.
- Experience with documentation and improving SOPs and other process documents.
- Good customer focus, and excellent time-keeping is a key requirement of the role.
- Good interpersonal skills, with a focus on listening and questioning skills.
- Good problem-solving abilities and ability to work under own initiative;
- Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management.
- Experience with configuring and supporting any version of Windows Desktop (7, 8,10);
- Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS.
- Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
- Good Experience in active directory, User Management.
- Customer support experience in Global Service Desk on call.
- Some basis experience with supporting physical networking is desirable but not essential.
- Experience with Ticket Tool, Fresh Service, Service Now (SNOW).
- 24/7 Work.

  • IT Service Desk, L1 Agent

    1 week ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

  • IT Service Desk, L1 Agent

    1 week ago

    Pune, Maharashtra, India Optimas Solutions Full time

    **Job Title**:**Level 1 Service Desk Agent**: Department: IT Service Desk Location: Pune, India or Monterrey, Mexico Reports To: Service Desk Lead or Manager Job Summary: A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service...

  • Front Desk Agent

    5 days ago

    Navi Mumbai, Maharashtra, India Aryaa International Alliance Pvt. Ltd. Full time

    Greetings from Aryaa International, We are urgently hiring for a reputed Hotel in Navi Mumbai, **Job Location - Turbhe** **Designation - Front Desk Agent** **Experience - 2 to 3yrs, in HOTEL INDUSTRY** - Ms. Smriti Ms Mrunmayee Regards, Rucha , Aryaa International **Salary**: ₹13,000.00 - ₹16,000.00 per month Schedule: - Day shift - Morning...

  • Managed Services Client Service Desk Agent

    2 weeks ago

    Pune, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Global IT Service Desk Agent

    5 days ago

    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex...

  • Service Desk

    1 week ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

  • Service Desk

    1 week ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    **SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

  • Airport Services Agent

    6 days ago

    Mumbai, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Mumbai, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Service Desk Agent-pune

    1 day ago

    Pune, Maharashtra, India Fujitsu Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Airport Services Agent

    1 week ago

    Nagpur, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Nagpur, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...