Process Associate
3 days ago
**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.**
- **Service Desk L1**
***
**Responsibilities**
**Handle the issues/request reported through various ticketing tool within agreed SLA’s**
**Should handle Voice and Non-Voice tickets simultaneously.**
**Responsible for executive leadership and Board members IT support.**
**Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.**
**Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates **major issues** (wireless, network, etc.) to information technology (IT) infrastructure technical teams**
**Set up and configure computer systems.**
**Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.**
**Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.**
**Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.**
**Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)**
**Knowledge Management - Ensure the Knowledge Articles are used on all issues.**
**Provide Hands and Feet support to other IT Teams for any scheduled activities.**
**_ _**
**Qualifications we **seek** in you**
**Minimum Qualifications**
**Bachelor's Degree **required**. Preferably in Computer Science, Information Systems, or related field.**
**Strong domain knowledge and technical orientation.**
**Knowledge of OS, **MDM** and Office Issues.**
**Preferred Qualifications/ Skills**
**Customer Service and Problem-Solving attitude.**
**Good communications skills in English.**
**Should be able to deliver on tight timelines.**
***
**_Job_**_Process Associate_
**_ Primary Location_**_India-Hyderabad_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Sep 2, 2024, 4:35:55 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_
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