Process Associate

5 days ago


Hyderabad Telangana, India Triedge Solutions Full time

Position: Process Associate (Proctors) Location**:Hyderabad** Roles & Responsibilities: - Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each client’s exam rules - Serve as a liaison between Operations sta? and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues - Log Active Interventions so they can be reported on at a Company level - Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers - Interviewing test takers with required documentation - Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker - Supervise the examination for the entire period and document the same in the database. - Participate in weekly review meetings. - Report technical issues during the exam to the technical support team **Additional Position Information:?** - Onsite - Location: Hitech City & Nacharam - Core Hours: Rotational - Night Shift - Core Days Worked: 5 Days a week - Shift Schedules/Week o? will be defined by the Work Force Management Team as per the business requirement. **Desired Attributes**: - Excellent verbal and written communication (English required) - Ability to communicate e?ectively with customers and employees - Ability to be responsive and adept at problem-resolution and critical thinking - Ability to achieve positive satisfaction results from customers and employees **Job Types**: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person


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    Hyderabad, Telangana, India FRONIX SOLUTIONS PVT LTD Full time

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    1 week ago


    Hyderabad, Telangana, India Genpact Full time

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    Hyderabad District, Telangana, India FRONIX SOLUTIONS PVT LTD Full time

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  • Process Associate

    5 days ago


    Hyderabad, Telangana, India FRONIX SOLUTIONS PVT LTD Full time

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  • Process Associate

    7 days ago


    Hyderabad, Telangana, India Genpact Full time

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