
Customer Service Executive(Wfm
7 days ago
Role: Customer Support Executive
**Location: 2-3 months training will be imparted about Product in the DAY SHIFT from 9.30 am to 6.30 pm at the office at Neelankarai, ECR, Chennai**, then work-from-home set up
**Shift Timings**: Night shifts From 3:30 PM to 12:30 AM or From 6:30 PM to 3:30 AM IST for WFM setup
**Role & responsibilities**
- Assist with customer inquiries, complaints, escalations, and delivery-related issues.
- Manage order placement, tracking, cancellations, and returns.
- Follow up with customers to resolve issues and ensure satisfaction.
- Call abandoned customers, convince them, and drive sales (sales targets will be assigned).
- Handle and respond to customer reviews on Trustpilot and Amazon.
- Work closely with the sales team and make outbound calls when required.
- **Experience in customer support** (handling international customers is a plus).
- **Strong communication skills** in English (French is an advantage).
- **Experience with Shopify** is preferred.
- **Ability to handle complaints, escalations, and customer retention calls.**:
- **Comfortable working night shifts** and meeting performance targets.
**Growth & Benefits**:
- Career advancement opportunities with incentives for high performers.
- Hands-on training and professional development support.
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
Work Location: Remote
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