Customer Service Executive

2 days ago

Remote, India Zouk Full time

**Join Zouk as a Customer Experience Executive (WFH)**

**About Zouk**:
At Zouk, we are redefining modern Indian lifestyle with our 100% PeTA-approved vegan products that are proudly Indian. Our range of stylish bags, wallets, and footwear blends tradition with modernity, making us a brand loved by over 600,000+ happy customers.

We’ve been featured by leading media outlets like CNBC TV18, ELLE, and Cosmopolitan and have made our mark in Bollywood movies, web series, and even global events. Fun fact: Our bags were gifted to global CEOs during PM Narendra Modi’s U.S. visit

Backed by stellar investors and powered by a young, dynamic team, we are on a journey to build an iconic global brand from India.

**Your Role as a Customer Experience Executive**:
As the voice of Zouk, you’ll ensure every customer interaction is delightful. From resolving queries to collaborating with internal teams, your empathy and problem-solving skills will help us create unforgettable customer experiences.

**What You’ll Do**:

- Work closely with the Operations Team to ensure timely order dispatch.
- Coordinate with delivery partners to guarantee smooth deliveries.
- Create positive and memorable experiences for every customer interaction.
- Grow with the brand, learning new skills and contributing to various business areas.

**Who You Are**:

- A natural communicator with excellent verbal and written skills.
- Proficient in Excel and analytical by nature.
- Passionate about delivering exceptional customer support.
- Excited to grow with a fast-paced, customer-focused brand.

**Why Zouk?**
- **Be a Trailblazer**: Shape the customer experience at a rapidly growing D2C brand.
- **Learn & Grow Fast**: Quick career progression and the chance to become a top D2C expert.
- **Team Spirit**: Join a young, fun, and motivated team that’s making waves in the industry.
- **Backed by the Best**: Work in a funded startup supported by some of India’s leading entrepreneurs.
- **Impactful Work**: Your contributions will directly influence our customers and our growth story.

If you’re ready to make a difference and grow with a brand that’s taking Indian heritage global, we’d love to hear from you

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- What is your current CTC, Expected ctc and Notice Period?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: Remote

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