Support All Rounder

2 weeks ago

Ahmedabad, India CricHeroes Full time

**Are you a cricket enthusiast who has a knack in helping others?** CricHeroes is looking for a User Support All Rounder, the first point of contact for all users, the go-to person who helps users with solutions promptly from how to rectify a mistake in scoring on the app to how to add tournaments to how to live stream a match.

**This might be a great opportunity for you if**
- You are good at talking but great at listening. You listen from your heart with the intent to help.
- Solving challenges gets you all excited.
- You love everything about cricket
- playing, watching and more importantly understanding the various rules concerning scoring.

**Who are we?** CricHeroes is the world’s largest Cricket Network with more than 16 Million users. It helps local cricketers showcase their talent, get recognition and improve their game with data.

**What are we looking for, in you?**
- You need to have great Communication Skills, a high energy level
- You have a good understanding and knowledge of cricket.
- You need to have excellent problem-solving skills.
- You have Patience and multi-tasking ability
- You can do thorough research and analyze information
- Preference will be given if you use CricHeroes.

**What are we looking for in you?**
- Loads of patience and passion to help (The questions could be repetitive and the users could be impatient, but only your passion to help can keep you motivated).
- Great in communication
- in both English and Hindi; likes to talk, loves to listen (Since listening is the better part of communication, by lending your ears, you say you care).
- Preferably, g ood understanding and knowledge of cricket & CricHeroes. (If you are new to cricket or CricHeroes, we will surely train you in both. However basic knowledge and interest in both will be required)
- More than great problem-solving skills, we want your intent to help and solve problems for others. (Can’t stress enough)
- **Your willingness to work on weekends** (of course you will get 2 days of compensatory offs during weekdays).
- Bachelor's degree.

**What will you do?**
- You will be the voice of CricHeroes and thus will be responsible for putting the first impression on the users (Remember how the first impression, is the last impression?)
- You will be the one to provide the best solutions to all user’s problems, promptly. (For this, being hand on with CricHeroes App is a must)
- While talking to new users, you will have to guide them on how to use the CricHeroes App and should be confident in pitching all our Value Added Services.
- Most importantly, CricHeroes has grown through word of mouth and that is primarily because of our product and our user support team’s constant effort in building rapport with each and every user who seeks their support. Being part of the team, the same will be expected from you.

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