Acquisition All-rounder

2 weeks ago

Ahmedabad Gujarat, India CricHeroes Full time

**Are you a cricket enthusiast who also loves to communicate with people?**
CricHeroes is looking for a Customer Support Executive, who is passionate about scaling up India's one-of-a-kind niche B2C platform and the pulse of the nation
- Cricket

**This might be a great opportunity for you if**
- You are action and result-oriented highly driven person who aspires to be part of a team that is scaling up a successful B2C product.
- You have excellent communication skills and love to help people.

**Who are we?**CricHeroes is the world’s largest Cricket Network with more than 17 Million users. It helps local cricketers showcase their talent, get recognition and improve their game with data.

**What are we looking for, in you?**
- You need to have great Communication Skills, a high energy level
- You have a good understanding and knowledge of cricket.
- You need to have excellent problem-solving skills.
- You have Patience and multi-tasking ability
- You can do thorough research and analyze information
- Preference will be given if you use CricHeroes.

**What are we looking for, from you?**
- You will serve customers by providing product and service information and resolving product and service problems.
- You will attract potential customers by answering product and service questions and suggesting information about other products and services.
- You will open customer accounts by recording account information.
- You will maintain customer records by updating account information.
- You will resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- You will recommend potential products or services to management by collecting customer information and analyzing customer needs.
- You will prepare product or service reports by collecting and analyzing customer information.
- You will contribute to team effort by accomplishing related results as needed.

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