Process Trainer

5 days ago

Jubilee Hills Hyderabad Telangana, India Rangvarsha Sarees Full time

PROCESS TRAINER- MALE CANDIDATE ONLY
I, Role (PT)
- Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing
- training sessions for new hires. If you're familiar with teaching soft skills like negotiation and problem-solving, wed like to meet you.
- Develop programs and curriculum for the employee of the organization for orientation and in-job training
- Analyze the effectiveness of training and workshops for the employees and develop appropriate modification if needed
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
- Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees
- Develop systems to monitor and ensure employees are performing their responsibilities according to the training
- Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions
- Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements areneeded

II, Skills (PT)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- BSc degree in Education, or relevant field experience
- Additional certification in training is a plus

**Job Types**: Full-time, Permanent

Pay: ₹10,220.90 - ₹51,711.57 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Work Location: In person

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