Process Trainer

Job Title Process Trainer Data Verification Job Summary We are seeking a dynamic and expert Process Trainer to design develop and deliver comprehensive training programs for our Data Verification Analyst team This role is critical to ensuring that our analysts possess the necessary knowledge skills and understanding of standard operating procedures SOPs to perform their roles with exceptional accuracy efficiency and data integrity The ideal candidate is a subject matter expert in data verification processes an outstanding communicator and passionate about coaching and developing talent You will be responsible for the entire training lifecycle from onboarding new hires to upskilling tenured staff ultimately driving team performance and quality Key Responsibilities Training Delivery Facilitation New Hire Onboarding Conduct and manage the end-to-end new hire training bootcamp covering process knowledge system navigation and quality standards Nesting OJT Oversee the On-the-Job Training OJT or nesting phase providing hands-on support query resolution and feedback as new analysts begin handling live data Refresher Update Training Design and deliver targeted refresher training based on process changes client updates or identified quality trends SME Support Act as the primary Process Subject Matter Expert SME for the team handling complex queries and serving as an escalation point for the Quality Audit team Content Development Management Create Materials Develop and maintain a full suite of training materials including training modules presentations Standard Operating Procedures SOPs quick-reference guides and knowledge-base articles Version Control Ensure all training documentation and process maps are accurate up-to-date and clearly version controlled Learning Tools Create assessments quizzes and practical exercises to measure comprehension and knowledge retention Performance Analysis Collaboration Training Needs Analysis TNA Proactively identify training needs and knowledge gaps by collaborating closely with the Quality Audit team and Operations Managers Performance Tracking Track and report on trainee performance including assessment scores nesting-phase quality and ramp-up to productivity Error Analysis Analyse quality reports and Root Cause Analysis RCA data from the audit team to identify training opportunities and address common error types Process Knowledge Tests PKTs Develop and administer regular Process Knowledge Tests PKTs to validate the team s ongoing process understanding Stakeholder Client Management Feedback Loops Facilitate calibration sessions between the operations and quality teams to ensure consistent understanding of process standards Stakeholder Alignment Liaise with internal stakeholders Operations Quality IT to communicate process changes and training plans Client Interaction Support the management team by joining client calls as needed to discuss training process updates and knowledge transfer plans Qualifications Skills Required Experience 3-5 years of experience in a fast-paced operational environment with at least 1-2 years in a Process Trainer SME or Senior Quality Analyst role Process Expertise Expert-level knowledge of data verification data processing or a similar detail-oriented operational process Communication Exceptional facilitation presentation and communication skills with the ability to explain complex processes in a simple clear and engaging manner Problem-Solving Strong analytical and problem-solving skills with a proven ability to analyse quality data and identify root causes Coaching Demonstrable ability to provide constructive actionable feedback and coach employees for performance Technical Skills High proficiency in Microsoft Office Suite PowerPoint Word Excel and AI tools Preferred Bachelor s degree in a related field Formal Train the Trainer certification Experience with instructional design principles e g ADDIE model Experience using a Learning Management System LMS Experience in a BPO or shared services environment Experience in using the basic AI Tools JIRA Document Review applications i e 4IG Canopy E-Discovery Relativity Powered by JazzHR