Process Trainer

3 days ago

Hyderabad, India Hearing Solutions Pvt Ltd Full time

**PROCESS TRAINER**

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

**Responsibilities**
- Develop programs and curriculum for the employee of the organization for orientation and in-job training
- Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees
- Develop systems to monitor and ensure employees are performing their responsibilities according to the training
- Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions
- Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material

**Requirements**:

- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- BSc degree in Education, or relevant field expereience
- Additional certification in training is a plus
- Location: Jubilee Hills
- Experience: 2 to 5yrs
- HR Team: 9346986606

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Life insurance
- Paid time off

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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