Voice Process Trainer

3 weeks ago


Hyderabad, India Live Connections Full time

Job Title: Trainer – Domestic Customer Voice SupportLocation: Ameerpet, HYDExperience: 1–2 years on paperType: Full-timeWork mode- WFO for 3 months after WFH Language fluency – English, Telugu, and HindiTentative DOJ- ImmediateEcommerce Client hiring a Trainer to deliver training for domestic voice support team.Ideal candidates will have 1–2 years of training agents, with a strong grasp of voice process operations and excellent communication skills.Key Responsibilities: - Conduct onboarding & process training for voice support teams - Deliver soft skills & communication sessions - Monitor trainee performance and provide feedback - Conduct Training Needs Identification (TNI) to evaluate learning requirements. - Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency. - Assist in updating training content and tracking progress - Support refresher training and performance improvement plansApply on varalakshmi.y@livecjobs.com7995831110



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