Receptionist & Telecaller

7 hours ago

Kalyan City HO Thane Maharashtra, India AFTERSHOCK Full time

**Job Title**: Salon Receptionist and Telecaller

**Location**: Kalyan

**Job Type**: [Full-time]
**Reports to**: Salon Manager

**Role Overview**

We are seeking a friendly, organized, and proactive individual to join our team as a Salon Receptionist and Telecaller. This dual-role position involves welcoming clients, managing appointments, handling calls, and assisting with customer inquiries to ensure a smooth and enjoyable experience for every client.

**Key Responsibilities**
- **Reception Duties**:

- Greet clients warmly upon arrival and ensure a positive first impression.
- Manage the salon’s front desk, including scheduling appointments and handling walk-ins.
- Keep the reception area clean, organized, and presentable.
- **Telecalling**:

- Answer incoming calls professionally and assist with booking appointments or addressing inquiries.
- Make outbound calls to follow up with clients, confirm bookings, and share promotional offers.
- Handle client feedback or concerns with professionalism and escalate issues to the manager when necessary.
- **Customer Relationship Management**:

- Build strong relationships with clients by providing excellent service and personalized attention.
- Inform clients about new services, packages, and promotions to enhance their experience.
- **Administrative Support**:

- Maintain accurate records of bookings, client information, and transactions.
- Process payments and provide invoices or receipts.
- Assist with inventory checks and notify management of supply needs.
- **Team Collaboration**:

- Work closely with the salon team to ensure seamless operations and client satisfaction.
- Support in coordinating team schedules and availability.

**Key Skills & Qualifications**
- Prior experience as a receptionist, telecaller, or customer service representative (preferably in a salon or similar environment).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- A positive attitude, professional appearance, and welcoming demeanor.
- Ability to multitask and manage time effectively in a fast-paced setting.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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