
Receptionist Telecaller
5 hours ago
**Job Summary**:
The Receptionist cum Telecalling Executive will serve as the first point of contact for patients and visitors, offering warm and professional front-desk support. The role also involves telecalling to follow up with leads, provide information, schedule appointments, and support patient conversions.
**Key Responsibilities:Front Desk Management**:
- Greet and assist all patients and visitors in a courteous manner
- Manage patient check-ins and check-outs efficiently
- Maintain cleanliness and order at the reception area
- Guide patients regarding consultation, procedures, and billing
**Telecalling Duties**:
- Make outbound calls to potential patients/leads from online portals, referrals, or campaigns
- Answer inbound calls and resolve queries professionally
- Explain IVF services, packages, and procedures to callers
- Convert leads into walk-ins/appointments and follow up regularly
- Maintain call logs, lead tracker, and follow-up records
**Appointment & Records Management**:
- Schedule consultations, follow-ups, and procedures
- Coordinate with doctors and clinical staff for daily schedules
- Maintain accurate and updated records of patient visits
**Customer Service & Support**:
- Handle patient concerns, feedback, and escalate complex issues
- Offer empathetic and confidential support to IVF patients
- Assist in documentation, consent forms, and pre/post-procedure communication
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- How many years of experience do you have in a receptionist or front office role?
- Do you have any experience working in a hospital, clinic, or IVF center?
- What is your highest level of education completed?
- What is your current notice period (if employed)?
- What is your current monthly or annual salary (CTC)?
- What are your salary expectations for this role?
Work Location: In person
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