Associate Digital Tools Coordinator

5 days ago

Chennai Tamil Nadu, India Grundfos Holding AS Full time

**What is the job about?**

The main purpose of the job is to ensure an optimal implementation and usage of digital self-service tools and eCommerce tools in the cluster. The Digital Tools Coordinator supports the continuous development and improvement of the digital tools as well as secures onboarding and training towards both CSSC and customer. The job also requires the expertise to successfully drive external eCommerce implementation as well as facilitate PxM setup, data distribution and pricelist creation. The Digital Tools Coordinator represents the connection between the global Digital & Customer Excellence team, web department and the CSSC teams as well as marketing and sales.

**Main responsibilities**:

- Conduct administration (access management), deployment and implementation on all digital tools (e.g. eCommerce, PxM and self-service tools)
- Execute digital tool training with CSSC, sales and customers
- Promote of customer self-service within cluster, share best practice, news, etc.
- 2nd level support for sales and CSSC frontline, in terms of digital tool usage (super users)
- Support CSSC and sales with a general understanding of digital tools, customer journeys and process landscape and proactively advise on optimal customer digital tool usage
- Test and collaboration with the global platform owner on improvements on the digital tools
- Orchestrate successful launch of new digital tool features within cluster
- Monitor digital tool updates and resolutions to ensure cluster optimization and alignment
- Implement pdf2idoc/EDI/VMI with selected customers
- Support on local product range maintenance to ensure data quality on digital tools
- Subject matter expert on PxM data distribution within cluster
- Coordinate update of local price lists and implementation of local variations
- Maintain stakeholder overview for digital tools related processes
- Proactively seek out needs for new Academy content development
- Monitor digital tools adoptions and drive further adoption towards global targets
- Support Business Process Owner in maintaining local training and documentation material
- Highlight process/tools issues to Product Owners and Business Process Owner
- Support Business Process Owner, D&CE and Divisions in identifying areas of improvement
- Support on other support function and Master Data related tasks

**Your Background**:

- Degree or equivalent level, preferably in a business administration or engineering discipline
- Intensive knowledge of Grundfos digital tools and order handling is an advantage
- Deep familiarity with Microsoft Office
- Knowledge of SAP CRM/BW is preferred
- Very good IT literacy skills
- Local language and English communication skills
- Work experience in international matrix organization

Do you want to learn more?

This position is based in Chennai**_. If_** this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

We look forward to hearing from you.

  • Digital Content Associate, Amazon

    24 hours ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Speak, write, and read fluently in English - Bachelor's degree The Primary responsibility of the role is to perform analysis, quality checks and edits on digital content for the eBook readers, to validate the accurate conversion to the digital format. The associate need to continuously adapt and learn new features on the Editors and improve on his/her...

  • Confirmation & Settlements Associate

    6 days ago

    Chennai, Tamil Nadu, India NatWest Digital X Full time

    Customer Service & Operations, Customer Confirmation & Settlements Associate - Chennai, India- Permanent- Full Time#R-00243010 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three principles: engineer, protect, and...

  • Digital Content Associate, Audible

    2 weeks ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    **DESCRIPTION**: The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure. Associates are required to use headset to listen to the...

  • Digital Content Associate, Audible

    2 weeks ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Bachelor's degree The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure. Associates are required to use headset to listen to...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...

  • Digital Content Associate, Audible

    7 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    Description The primary responsibility of this role is to perform operational activities related to the content in the audiobook Associate is expected to listen identify and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure Associates are required to use headset to listen to the audio for...

  • Digital Content Associate, Audible

    4 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    DESCRIPTION The primary responsibility of this role is to perform operational activities related to the content in the audiobook Associate is expected to listen identify and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure Associates are required to use headset to listen to the audio for...

  • Digital Content Associate

    6 days ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Japanese certification level - N3 - Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes - Self starter, good team player - Strong attention to detail in editing content and deep dive and identify root causes of issues - Good at problem solving, data analysis and troubleshooting issues related to content...

  • Digital Intermediate Coordinator

    2 weeks ago

    Chennai, Tamil Nadu, India Prasad Corporation Ltd Full time

    **Job Title**: Digital Intermediate (DI) Coordinator **Job Location**: Prasad Studio, Chennai **Job Overview**: The **Digital Intermediate (DI) Coordinator** oversees the post-production process, ensuring the seamless flow of digital assets from editorial to color grading, visual effects, and final delivery. Acting as the central liaison between production...

  • Female Digital Marketing Intern

    3 days ago

    Chennai, Tamil Nadu, India eholler Digital Services Private Limited Full time

    **Job Title: Digital Marketing Intern - Female only** Location **:Work From Home ( Hybrid)** **Roles and Responsibilities**: - **Social Media Management**: Help manage and monitor social media accounts, schedule posts, and engage with followers. - **SEO and SEM**: Support SEO strategies through keyword research, content optimization, and link-building...