Customer Service

6 days ago

Delhi Delhi, India Vitrolife Group Full time

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby._

Be part of a global leader in reproductive genetics, where innovation and excellence drive everything we do. As a **Customer Service**& Data Entry**Representative**, you will play a key role in ensuring the accurate and timely entry of patient and sample-related information received from multiple fertility clinics in the U.S. into our internal systems. Your attention to detail will directly support the genetic testing process and help maintain data integrity across teams.

**Key Responsibilities**:

- Enter and manage sample data - Accurately input and update patient and clinic data into internal platforms, ensuring completeness and adherence to quality standards.
- Support operational workflows - Collaborate with internal teams to verify and complete missing or unclear data related to test samples.
- Maintain data integrity - Conduct regular checks to ensure accuracy, consistency, and proper documentation of sample and patient information.
- Communicate effectively - Coordinate with relevant departments in case of data issues or discrepancies that require clarification.
- Adhere to timelines - Ensure timely completion of data entry tasks to meet turnaround time expectations for case processing.

**Requirements (Educational and Professional Background)**
- Education & Experience: Bachelor’s degree or equivalent, with experience in data entry or administrative support. Experience in healthcare or laboratory environments is a plus.
- Accuracy & Speed: High attention to detail and the ability to handle repetitive tasks efficiently without loss of accuracy.
- Technical Proficiency: Comfortable working with internal systems, Microsoft Excel, and other data entry tools.
- Team-Oriented Mindset: Ability to work independently and collaboratively in a structured environment.
- Languages: Good-level English for reading and interpreting data and forms.

**What We Offer**:

- Opportunity to work in a leading global organization in healthcare and genetic services.
- Stable dayshift work schedule (09:00 AM - 06:00 PM IST).
- Supportive and structured work environment focused on accuracy and performance.
- Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment._
- We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm._

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