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Us Accent Call Center Representative

3 weeks ago

Mohali Punjab, India Aprintaa Full time

We are seeking a confident and fluent English-speaking Call Center Representative with an American accent to join our team for a real estate client. As a representative, you will engage with a US audience, providing top-notch customer service and support. Your primary responsibilities will include calling from a provided list, asking pertinent questions, and addressing any queries the customers may have.

**Key Responsibilities**:

- Make outbound calls to potential and existing clients from a provided list.
- Engage with clients in a professional and friendly manner, ensuring a positive customer experience.
- Ask relevant questions to understand client needs and gather necessary information.
- Provide clear and concise answers to client queries about real estate services.
- Provide customer support and resolve customer queries on call.
- Identify the needs of customers, resolve issues, and provide solutions.
- Maintain good customer relations.
- Maintain accurate records of interactions and follow up as necessary.
- Maintain records of the conversations with the customer and analyze the data.
- Work during US time zones to align with client availability.

**Skills Required**:

- Fluent in English with an American accent.
- Excellent communication skills, both verbal and written.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Confidence in speaking with a diverse range of clients.
- Ability to understand and address client needs effectively.
- Previous call center or customer service experience is a plus.
- Familiarity with real estate industry terminology is advantageous.
- Ability to work independently and as part of a team.
- Should be a quick learner and self-motivated.

**Schedule**:

- Monday to Friday
- Night shift
- US shift

**How to Apply**:
Speak with the employer:
+91 9872873100

Join our team and help us deliver exceptional service to our real estate clients

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 9872873100