Agent - Business Operations

4 days ago

Bengaluru Karnataka, India lastminute.com Full time

**Company Description** Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. hundreds of thousands of customers every year find, and do, "whatever makes them pink". Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. **Job Description**: Web check-in(WCI) agents support our business partners in completing WCI for their customers when the automated process fails. Agents will have a queue of WCI& which needs to be processed every day manually. Key responsibilities - Identifying customer needs - Recommending solutionsto improve the quality - Completing the airline check-in in a timely and accurate way - Tracking the daily work - Reporting to supervisors - Forwarding unresolved queriesto specialists To be successful in this role, agents should have good exploring skills, patience, attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust. Agents should also be able to help establish our reputation as a company that offers excellent customer support by giving timely feedback to improve the quality. Qualifications: Any Degree **Requirements**: - Excellent English knowledge - Customerservice attitude - Good in exploring web portal options - Willing to work in different time zone - Responsible enough to clearly follow the defined process - Passion for travel industry Work model: Hybrid (6 days) and Rotational Shift

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