Chat Support Executive

2 weeks ago

Bopal Ahmedabad Gujarat, India Soft Forum Solutation Full time

**Responsibilities**:

- Engage with customers through chat to provide timely and accurate assistance.
- Address customer inquiries, concerns, and issues with professionalism and empathy.
- Troubleshoot technical problems and guide customers through solutions.
- Utilize product knowledge to provide accurate information and recommendations.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Collaborate with team members and escalate complex issues as needed.
- Ensure customer satisfaction and maintain a positive rapport with clients.

**Requirements**:

- Minimum of 1 year of experience in customer support or a related role.
- Strong written and verbal communication skills in English.
- Proficiency in typing and multitasking during chat interactions.
- Excellent problem-solving skills with a focus on delivering effective solutions.
- Ability to work independently in a remote setting.
- Empathetic and patient attitude towards customer concerns.
- High level of professionalism and adaptability.

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹8,462.30 - ₹22,071.08 per month

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Live chat: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9313987900

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