Clm Pro Implementations

**About the Role**:
**Grade Level (for internal use)**: 08
**T he Team**: The role of the Client S uccess Implementation Team is to facilitate the onboarding of customers to the Counterparty Manager (CPM) product suite (particularly Onboarding Accelerator and Request for Amendment). Provides front line daily support for all clients during implementation.

**The Impact**: Support business growth and i ncrease client productivity and efficiency through effective use of CPM products.

Facilitate the onboarding of bank and vendor customers to Counterparty Manager product suite from sales and commercial

Ensure customers of Counterparty Manager receive first class service consistent with S&P Global expectations.

Maintain the integrity of profile and company information that exists within the Counterparty Manager product suite and ensure that any exceptions are identified, researched, and resolved.

Become highly skilled in the Counterparty Manager suite of solutions such as Request for Amendment, Onboarding Accelerator, and Outreach360.

Assist global implementation team members in any capacity on a day-to-day basis and during high volume periods.

Conduct client demos as required.

**What We’re Looking For**:
Experience in customer service and financial data operations

Detail-oriented and a thorough problem-solver

Organized and diligent

Strong analytical and interpersonal skills

Flexible and able to adapt to changing situations

Excellent client service ethos and be able to communicate effectively with priority clients and sales prospects

Comfortable working in team environments and interacting with clients at all levels of business

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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- Equal Opportunity Employer
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