Jr Support Executive

6 days ago


Gurgaon, India Totality Corp Full time

**About the role**:
**Skills Required**:

- Fluent communication skills in English and Hindi.
- Proven technical support experience of 0-1 year.
- Basic understanding of Web3 and technical support.
- Experience with CRM and tool handling.
- Prior experience in Web3 companies would be a plus.

**Following day-to-day roles and responsibilities**:

- Track Customer Experience across different channels and touchpoints.
- Have a deep understanding of the product and the Web3 industry to provide optimal resolutions to the customer.
- Maintain an internal database of the support requests and track their completion journey.
- Preparing weekly, monthly, and quarterly reports on the queries received and what can be done for better implementation.

**Additional Requirement**:

- Work location - Gurgaon.
- Hybrid work model - 2 to 3 days from office.

**How Totality can add value for you**:

- Remote - first culture.
- Health Coverage.
- The well - funded company built to scale.
- Generous vacation policy.
- Flexible parental leave.
- Themed meetings, games, and other fun team bonding activities.

**Our Interview process**:

- Technical interview I [45-60 mins]
- Technical interview II [45-60 mins]
- Non-technical interview [30 mins]
- Assignment in case needed.



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