Operation Client Support

1 day ago


Gurgaon, India EDGE Executive Search Full time

» Others » Operation Client Support

2Yrs -9 Yrs Gurgaon Openings: Multiple

**The Company**

Our client is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group’s optimization businesses -Traiana, TriOptima, and Reset - and IHS Markit’s MarkitSERV, headquartered in London.

**The Job**

**Duties**:

- As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
- Work closely with internal teams for system enhancements.
- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s.
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.
- Process reports (user list / Trade) as requested by clients.
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
- Liaise with participants for rolling out MarkitSERV product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
- Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

**Your Profile**

**Education and experience**
- University graduate preferred
- 2+ years of experience required
- Knowledge of OTC derivative products / trade lifecycle,Trade confirmations, Regulatory Reporting, and financial markets is a major plus
- Previous experience working with external clients directly is preferable
- Previous experience working with software systems and technology is preferable



  • Gurgaon, Haryana, India Total Marketing Support Limited Full time

    Job DescriptionClient Operations Coordinator / Procurement Administrator TMS GurgaonTMS Global are a wholly owned subsidiary of DS Smith PLC, a International Paper Company, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our...


  • Gurgaon, Haryana, India VML Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Digital Operations and Client Lead – CRM, Content & AnalyticsReporting to: Performance Lead – Digital & MartechLocation: GurgaonLeads: SFMC campaign ops, Digital Content Hub, Client Engagement for AnalyticsAbout Us:VML, a WPP company, is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most...


  • Gurgaon, India Samrvir Biotech Pvt. Ltd., Full time

    Client Support - Receive the order from clients and post the orders in ERP in time - Update the Production and dispatch status to Clients - Handle the customer complaints - Coordination for Packaging artworks completion **Salary**: ₹20,000.00 - ₹28,000.00 per month Schedule: - Day shift - Morning shift Ability to commute/relocate: - Supermart1, DLF...


  • Gurgaon, Haryana, India Paloaltosoft Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Client Support Associate (Fresher Role US Visa & Immigration)Location: Gurgaon (Work from Office)Working Days: Monday to FridayJoin: Immediate joiners preferredAbout the RoleWe're hiring freshers to support clients with US visa & immigration documentation. If you're confident, have good communication skills, and are eager to learn, this is a great...


  • Gurgaon, Haryana, India Cielo Full time

    Company DescriptionAre you ready to accelerate your career Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry s smartest people and to take ownership of your success Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above We create...


  • Gurgaon, Haryana, India Kyndryl Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleKey...


  • Gurgaon, Haryana, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

    **Job Description:**We are seeking a highly skilled professional to join our team as an associate in client support. In this role, you will be responsible for providing exceptional customer service to clients, distributors, and internal staff via various communication channels.You will work closely with senior associates on projects that improve and develop...


  • Gurgaon, India Gartner Full time

    **Description**: **About the role**: The Client Success Operations associate focuses on a specific set of strategic and tactical activities in support of Client Success Partners globally. This role involves working closely with cross-functional teams to ensure optimal execution of Sponsorship package deliverables. **What you will do**: - Work in...


  • Gurgaon, Haryana, India beBeeClient Full time ₹ 30,00,000 - ₹ 60,00,000

    At Athena Education, we're dedicated to fostering fulfilling partnerships that last lifetimes. As a Relationship Consulting Operations Intern, you'll play a vital role in supporting our consulting team by managing client relationships, coordinating project logistics, and ensuring smooth operational processes.Key Responsibilities:Assist in managing client...

  • Operations Support

    1 week ago


    Gurgaon, Haryana, India American Express Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...