Manager - Client Operations

Company DescriptionAre you ready to accelerate your career Join Cielo as a Client Operations Manager A career at Cielo will give you the opportunity to work with the industry s smartest people and to take ownership of your success Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition Cielo is the world s leading strategic Recruitment Process Outsourcing RPO partner The industry has verified Cielo s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions including its annual leadership position on the HRO Today RPO Baker s Dozen listing Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race color religion sex national origin disability age genetic information or any other status protected by state or local law for an individual who falls within the jurisdiction of such law Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at The Client Operations Manager COM is a key strategic partner to the Client Services team playing a vital role in optimizing operations across the organisation This role is part of the Global Operations Excellence team and reports to the Asia Client Operations Director As an individual contributor with no direct reports the COM will work closely with individuals at all levels within the company The COM serves as a trusted advisor bridging the gap between various internal departments and advising leadership on how to leverage resources tools and technology to drive positive change Location GurgaonMode of work Remotelanguage EnglishKey Responsibilities Optimization and Efficiency Lead and facilitate audit plans in collaboration with supporting functions Oversee regular process evaluations identifying areas for repair improvement and governance Lead weekly reviews to ensure continuous process improvement Incorporate best practices into team processes and structure Review account baselines and recruiting practices making data-driven recommendations for adjustments Productivity and Profitability Review Analyze reports to identify historical data trends forecast potential gaps and build a case for necessary change Diagnose performance issues collaborate with leadership to implement solutions and coach teams to close gaps Identify and share best practices and success stories with other teams Performance Metrics Analysis Review key performance metrics such as Recruiter Output Productivity Cost SLAs and KPIs to identify and prioritize areas of focus QualificationsEducation Bachelor s degree in any field Experience Minimum of five years of experience in talent solutions or operational excellence Hands-on experience managing end-to-end recruiting as a Talent Acquisition professional Functional Technical Knowledge Skills and Abilities Required Strong analytical and problem-solving skills with a focus on Return on Investment ROI Ability to identify trends and opportunities and develop actionable recommendations through structured data analysis Proven ability to manage multiple initiatives concurrently with a focus on planning and executing projects In-depth understanding of continuous process improvement methodologies and experience in implementing process improvement initiatives Familiarity with recruitment technologies including Applicant Tracking Systems ATS and social media tools Proficiency with Microsoft Suite Excel Word PowerPoint Outlook Visio Ideal Candidate The ideal candidate is an experienced operations professional with a strong ability to independently lead cross-functional initiatives drive efficiency and deliver measurable improvements They should be adept at analysing data providing strategic insights and collaborating effectively with teams and individuals across various levels Additional InformationAll your information will be kept confidential according to EEO guidelines