Call Centre Executive

2 days ago

Thiruvananthapuram Kerala, India Vattiyoorkavu Youth Brigade Entrepreneurs Cooperative Society Full time

**Job Summary**
- Hiring Support Executive with 0-1 year experience
- Immediate joiners preferred.

**Responsibilities and Duties**
- Attend calls from users requesting support for software systems
- Report and log all clients issues into the client relation management database/Creating Tickets
- Anticipation of the calls from the clients, solve the issues faced by the clients and improve client - company relationships.
- Creating updates, issues and bugs related tickets.
- Troubleshooting network related issues faced by the clients and solving them.
- Verifying the software before going to live, kind of support testing which helps the software work fine.
- Provide doubt clarification and technical support to users on site
- Liaison with client for proper and smooth functioning of software system

**Key Skills**
- Should be able to communicate with clients at all levels in verbal and written
- Good communication and interpersonal skills
- Attention to detail
- Team oriented/player
- Self motivated

**Required Experience and Qualifications**

Experience : 0-1 year

**Salary**: Up to 15k per month

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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