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Global Support Executive

3 weeks ago

Bengaluru Karnataka, India HSBC Full time

-Job description**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Global Support Executive**

**Principal responsibilities**
- Complete the BAU process as a team that’s focused on Asset Services Claims process across multiple entities focusing on technical aspects.
- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Supporting the initiatives undertaken by the management, Global Banking Markets, HDPI and Group.
- Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
- Work with the change team to provide detailed requirements and ensure projects are delivered on time
- Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process.
- Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
- To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations
- To consistently maintain a high level of customer service by achieving established SLAs. Support Business Continuity Plan by adhering to Group Business Continuity Plan guidelines.
- Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis.
- Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company File Integrity Monitoring policy.
- Ensure that all notifications that are sent to your customers are accurate and on time.
Requirements- Experience in Global Market Operations, majorly in Asset Services Claims covering Corporate Action, coupon and redemption, Dividend on various markets including UK, Europe, Asia, US and other emerging markets.
- Knowledge of Merit/TREATs/RIMS/TLM/BBG/SUMMIT/ASPA/GPS systems.
- Specific market knowledge of the role advertised is beneficial
- Strong understanding of risk and risk management in FI Corporate Action, coupon and redemption.
- Practical and working knowledge of operations functions is preferred.
- Attention to detail along with speed and accuracy are important, along with the ability to work in a team
- A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity.
- Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
- Evidence of good analytical, statistical and data mining skills to study trends and make projections.
- Production management skills and ability to initiate process improvements.

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD