L0 Global Support Role

19 hours ago


Bengaluru Karnataka, India Net Connect Global Full time

**We are looking for L0 Global Support Role with below mentioned skill sets**

** Freshers also welcome with excellent communication skills**

**L0-Support Role (BENGALURU)**

**Is responsible to log and dispatch cases, provide status updates and route cases appropriately to the right queue as per the defined SLA.**

**Handling of misroute calls and cases**

**Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams**

**Order parts wherever applicable as an exception OR as a part of customized process**

**Handling of customer escalations and interacting with level 1 & level 2 teams, trade teams & partners using standard or customized processes, region resource control teams, onsite engineers, partners and logistics teams.**

**Event management of cases wherever applicable for all cases defined with specific priorities and severities**

**Escalation management for customers who log cases only through access teams wherever applicable.**

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift

Work Location: In person



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