Global Service Supporter

1 week ago


Bengaluru Karnataka, India Hach Full time

**Key Responsibilities**
- Deliver advanced technical support for escalated issues from regional support teams.
- Troubleshoot and resolve complex technical challenges related to company products and services.
- Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues.
- Document technical solutions and share best practices to enhance knowledge transfer across support teams.
- Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
- Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.
- Stay current with product updates, service offerings, and industry developments.
- Mentor and support regional support teams to strengthen their technical capabilities and service delivery.

**Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 3 years of experience in technical support or a similar role.
- Solid understanding of the company’s products, services, and underlying technologies.
- Strong analytical and problem-solving skills with a solution-oriented mindset.
- Proven ability to work both independently and collaboratively in a team environment.
- Excellent verbal and written communication skills.
- Experience with support ticketing systems and customer relationship management (CRM) tools.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
- Flexibility to work varied hours and participate in an on-call rotation as required.

**Preferred Qualifications**
- Experience working in a global technical support environment.
- Familiarity with industry-standard support methodologies and best practices.
- Relevant certifications in applicable technologies or products.

**Working Conditions**
- Occasional travel may be required for training sessions or cross-site collaboration.
- Participation in an on-call rotation is expected to provide support outside of standard business hours.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance



  • Bengaluru, Karnataka, India Veralto Full time

    Hach - Location Bangalore, Karnataka, India - Category Customer Support - Job Id R10261365 **Key Responsibilities** - Deliver advanced technical support for escalated issues from regional support teams. - Troubleshoot and resolve complex technical challenges related to company products and services. - Collaborate with engineering, product management, and...


  • Bengaluru, Karnataka, India SSquad Global Full time

    A Level 1 (L1) Service Desk Analyst is the initial point of contact for users needing technical assistance, providing support and troubleshooting for basic IT issues. They resolve common problems, escalate complex issues to higher tiers, and maintain records of user interactions and resolutions. Key Responsibilities: - **Troubleshooting and...


  • Bengaluru, Karnataka, India Momentive Full time

    Job Title: Global Finance Support Summary: This position will support various R2R activities within GFS team in ensuring timely delivery of agreed /adhoc reporting/activities through strong collaboration within the team Responsibilities Include: Tasks and responsibilities of the position: - Drive self & work closely with team members towards delivering...


  • Bengaluru, Karnataka, India LRI Invest Full time

    Description IT Service Desk Agent (24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote...

  • Global Immigration

    4 days ago


    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.Global Immigration...


  • Bengaluru, Karnataka, India LRI Invest Full time

    Description - Job Specification - ROL01- IT Service Desk Agent(24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT...


  • Bengaluru, India MUFG Global Service (MGS) Full time

    About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...


  • Bengaluru, India MUFG Global Service (MGS) Full time

    About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Service Desk Officer

    2 weeks ago


    Bengaluru, India MUFG Global Service (MGS) Full time

    About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Sales Hunter

    5 days ago


    Bengaluru, Karnataka, India Estuate Full time

    No. of Positions: 1 - Relevant Experience: 8+ Years - Job Location: Bengaluru - Job Type: Full Time - Work Timing: General Shift Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their...