Global Service Supporter

7 days ago

Bengaluru Karnataka, India Hach Full time

**Key Responsibilities**
- Deliver advanced technical support for escalated issues from regional support teams.
- Troubleshoot and resolve complex technical challenges related to company products and services.
- Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues.
- Document technical solutions and share best practices to enhance knowledge transfer across support teams.
- Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
- Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.
- Stay current with product updates, service offerings, and industry developments.
- Mentor and support regional support teams to strengthen their technical capabilities and service delivery.

**Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 3 years of experience in technical support or a similar role.
- Solid understanding of the company’s products, services, and underlying technologies.
- Strong analytical and problem-solving skills with a solution-oriented mindset.
- Proven ability to work both independently and collaboratively in a team environment.
- Excellent verbal and written communication skills.
- Experience with support ticketing systems and customer relationship management (CRM) tools.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
- Flexibility to work varied hours and participate in an on-call rotation as required.

**Preferred Qualifications**
- Experience working in a global technical support environment.
- Familiarity with industry-standard support methodologies and best practices.
- Relevant certifications in applicable technologies or products.

**Working Conditions**
- Occasional travel may be required for training sessions or cross-site collaboration.
- Participation in an on-call rotation is expected to provide support outside of standard business hours.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance

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