Eld Support Executive

1 day ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Asrit Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- Assist drivers with **logbook corrections, HOS (Hours of Service) compliance, and FMCSA regulations**.
- Handle queries related to **DVIR, IFTA reports, VIN mismatch, device connection issues, and log certifications**.
- Train drivers and clients on proper usage of ELDs and portal functions.
- Escalate technical issues to the development team when required.
- Maintain accurate records of support interactions.

**Requirements**:

- Minimum qualification: 12th pass / Diploma / Graduate.
- Good communication skills in **English and Hindi** (Punjabi is a plus).
- Prior experience in **Customer Support / ELD / Logistics industry** preferred, but freshers with good learning ability are welcome.
- Willingness to work in **night shifts / rotational shifts**.

**Skills Required**:

- Knowledge of **ELD regulations (FMCSA, DOT, HOS)** is an advantage.
- Strong problem-solving and analytical skills.
- Ability to work under pressure and handle multiple support tickets.
- Patience and professionalism in dealing with drivers and clients.

**Salary & Benefits**:

- Starting Salary: ₹16,000 per month (based on experience).
- Training provided on ELD systems and compliance.
- **Career Growth Opportunities**:

- Move into **Sales Team** for client handling and business development.
- Transition to **Quality Assurance (QA)** team.
- Grow into **Development Team** if you have technical skills and interest.
- Chance to become a **Team Lead / Compliance Specialist** with performance.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

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