Customer Service Executive

**Position Title**: Customer Service Executive - HRSS - FTA **Department**: Group Human Resources **Rank**: J01483_IN - Customer Service Executive - DC **Reports To**: Dhanasekaran P Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?") Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5) Managing Onboarding Activities which includes Senior hires for Mumbai location - PH Hiring - Maker/Checker/ System data recon. Day 1 Orientation Arrangements & Welcome Kit Inventory. Follow up on Onboarding Survey Mailer, Day 1 readiness checks (1bank id, IT Assets, Welcome kit) - Vendor Management, Invoice Processing, PR PO activities - Support Various HR Project - Supporting Adhoc activities for TMOD Team/Audits Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) **Onboarding**: - Manage new hire onboarding process, ensuring compliance with all relevant policies and procedures. - Conduct thorough due diligence on potential vendors, including background checks and risk assessments. - Coordinate with internal stakeholders to ensure smooth onboarding and seamless service delivery. - Day 1 readiness for all new hires. Coordinate for Induction, IT Assets - Regularly review & update internal SOP & HR policies handbook on DBS intranet portal. - Vendor Management: - Monitor and track vendor renewal terms as agreed upon SLAs (Service Level Agreements). - Manage vendor contracts and renewals, ensuring compliance with GPS Team requirements. - Develop and maintain a strong vendor network, fostering collaborative relationships. - Compliance: - Ensure adherence to all relevant policies, procedures and regulatory requirements related to vendor management. - Stay up to date on industry best practices and regulatory changes impacting onboarding & vendor management. - Other Duties: - Work on Adhoc HR Projects like system testing. HRHO, Campus hires etc - Support the HRSS Team in Audit requirements. Required Experience - Proven experience in vendor management and onboarding. - Excellent communication, interpersonal and negotiation skills. - Strong analytical and problem-solving abilities. - Detail-oriented and organized. - Ability to work independently and as part of a team. Education / Preferred Qualifications - Master’s in human resources from premier institutes. - Bachelor’s degree. - Certifications will be added advantage. Core Competencies - Strong organizational & management skills with ability to manage multiple tasks and priorities effectively. - Excellent communication and interpersonal skills, with ability to collaborate and create trust amongst multiple stakeholders - Ability to think out-of-box to drive effective solutions and create buzz for training programs. - Solution-oriented and be able to provide back up plans / trouble shoot where required Technical Competencies - Proficiency in MS Office suite (Word, Excel, Powerpoint, Outlook) - Prowess in data reports and analytics using Excel. - Familiarity with any hiring Systems like Taleo, Workday for managing onboarding and MIS reporting - Knowledge of emerging technologies such at AI for designing powerful EDMs, create buzz for Onboarding initiatives will be an added advantage. - Basic knowledge of Power BI will be an added advantage. Work Relationship **Internal Stakeholders**: 1) HR Team - HRRM, TAG, 2) Business Stakeholders 3) Finance / Procurement TeaM/Facilities Team **External Stakeholders**: 1) Vendors partners. 2) Vendors who support with welcome kit, ID cards,branding collaterals etc DBS India - Culture & Behaviors - P: Should be Purpose-driven with ability to look at larger picture, self-driven to take ownership and be customer-centric. - R: Ability to collaborate effectively with various stakeholders and create trust - I: Creative mindset to think of ways to make the program experience superlative and think of ways to process improve. - D: Take data driven approach to drive healthy participation - E: Be open-minded and empathetic and act with integrity